Frequently asked questions

No. The catalogue is public so you can see what we stock, but there is no consumer checkout. Buying, pricing and ordering are available only to approved resellers.

Submit the application form with your business name, mobile number and National ID number. Our team reviews it manually and you can follow the status by signing in.

Review is manual and depends on how quickly your details can be verified. You keep access to your status page throughout.

Your earning is the cash collected from your customer, minus your product cost, minus the actual courier charge, minus the COD fee. Your price must stay within the range we publish for each product.

Only after the courier has remitted the cash and our finance team has reconciled that shipment against the courier's settlement report. A delivered parcel on its own does not release funds.

For some orders we ask for a deposit before dispatch. It is an advance against the delivery cost — applied once, and any unused part is credited back to your wallet.

The parcel comes back to us and enters quarantine. The reverse-logistics charge and who bears it are set out in our terms; the outcome is recorded against your order.

No. Every product has a minimum selling price, enforced on the server. A price submitted from a browser that breaks the rule is rejected.

Never. Orders, customers, addresses and wallets are scoped to your own account, and that is enforced on the server, not just hidden in the interface.

We deliver nationwide through Bangladeshi courier partners. The courier for your order is shown on the shipment, with tracking.

Cash on delivery is collected by the courier. Deposits and withdrawals use the rails published in your portal; details are confirmed per account.

Not at present.